Plugins

Catchers Helpdesk and Ticket System v2.6.7

US$7.99 US$59.00

Catchers Helpdesk and Ticket System - WordPress plugin for customer supportYour potential customes can contact you by means of email or by utilizing the contact structure. You can react to messages and your clients will get prompt nswers. Catchers Helpdesk will survey an outer POP3/IMAP...
Description

Catchers Helpdesk and Ticket System - WordPress plugin for customer support

Your potential customes can contact you by means of email or by utilizing the contact structure. You can react to messages and your clients will get prompt nswers. Catchers Helpdesk will survey an outer POP3/IMAP account consistently, recover email messages and convert them to tickets. 

Spared answers 

Moderate and helpful apparatus for sparing you time. You can make spared answer on the off chance that you resonding to a similar inquiry as often as possible. They can be used in any type of client correspondence: from request, to ask for, to help. 

Discussion feed separating 

You can channel all discussions on the tickt page for the simpler association. Separating Conversations permit you to specifically see discussion messages by creator and status. 

Private notes 

Publicremarks can be perused by any individual who approaches the ticket. You can likewise add private remarks to tickets. These remars are just obvious to different operators, not to the ticket requester or some flip side clients. Have some good times with your group 

Custom fields (excluded Add-on) 

The most mentioned highlight from our clients! Effortlessly set up extra custom fields on any of your contact structure. 

Contact structure constructor (excluded Add-on) 

The contact structure is completely customisable. You can deal with numerous contact stuctures there. Basic adding through shortcode. Use Google reCaptcha to maintain a strategic distance from spam messages. 

Ticket history 

A straightforward posting of the date and time a solicitation was appointed to somebody and who it was that relegated it just as satus changes. The exercises feed in a pass shows you a fast log of the apparent multitude of exercises that have been occurring on it. 

Front end for customers 

Every client can snap to a ticket number from email message and go to t front end and see all current and past tickets. The entire image of ticket will be accessible on this page, just as on email application. 

Auto answer and E-mail footer 

You can set up any suitable format for your message to customer. Make it looks great and understood and remember about mark, logo or some other things. 

Tickets send out 

You can send out your tickets rundown to a CSV at whatever point you need to make custom reports or introduction for a supervisor. 

Implant contact structure (excluded Add-on) 

«Help Catcher» – is a straightforward insert code you can add to your site, which empowers clients to reach you witout leaving the page. Pick foundation, float tones, discussion message and be ready for another progression of client's solicitations. 

Client card 

Helpdesk module incororates customer cards. On the ticket page, you can see the clients data with labels, contact data, and customer's past tickets. 

Ticket class (excluded Add-on) 

You can add a ticket class field on a contact structure and set up an individual supervisor for every classification. For this situation, notice about new ticket will be shipped off a specific administrator. It is a decent choice for isolating tickets with no endeavors.

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