Plugins

TotalDesk v1.5.23 - Helpdesk, Knowledge Base & Ticket System

US$7.99 US$104.00

TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket SystemThe All in One WP Helpdesk SolutionTotalDesk is the only all in one helpdesk solution for WordPress. Including a ticket- & notification system, livechat, knowledge base, report and integration module it contains all support...
Description

TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System


The All in One WP Helpdesk Solution

TotalDesk is the only all in one helpdesk solution for WordPress. Including a ticket- & notification system, livechat, knowledge base, report and integration module it contains all support features, that you need. Get rid of single helpdesk plugins and get TotalDesk!

TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System - 1 TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System - 2 TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System - 3 TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System - 4 TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System - 5 TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System - 6 TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System - 7 TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System - 8


HelpDesk Features

  • Ticket System
  • 3 Differnt New Tickt Forms
  • Inbox Fetching
  • 2 Roles: Agent & Reporter
  • My Tickets Page
  • Set default values for new tickets
  • Set own ticket Status
  • Set custom ticket Types
  • Set custom ticket Project / Systems
  • Attachment Support
  • Inform Agents in Notifications
  • HTML WYSIWIG Comment Form
  • Saved replies
  • Logging / History system
  • XLS export
  • Reporters & Agents can reply to Email
  • Ticket Overview (assigned to, status in colors)
  • Set Inbox Archieve Folder
  • Notifications
  • Email Notifications
  • Desktop Notifications
  • Slack Notifications
  • Notify when a ticket has been created
  • Notify when someone replied
  • Notify when a status has changed
  • Notify when an agent has ben assigned
  • Livechat
  • Start a chat with a new subject (new ticket)
  • Enter a chat with a given ticket ID
  • Send a message (new ticket) when no agent is online
  • Every chat conversation will be saved

Knowledge Base

  • Create a FAQ based on a ticket
  • Group FAQs into topics
  • Set custom Icons for Topics
  • Live search for FAQs
  • Track FAQ views
  • 3 Built in widgets
  • Order FAQs by View / Popularity
  • 2 Layouts (boxed, list)

Reports

  • Tickets By Agent
  • Tickets By Status
  • Tickets By Type
  • Tickets By System
  • Tickets By Year
  • Tickets By Month
  • Tickets By Year & Month
  • Integrations
  • WooCommerce
  • Envato

Slack

  • Well Documentented
  • Compatibility
  • WordPress 3.8.1+
  • PHP 5.4+
  • WPML Support
  • WooCommerce 3.1

Additional Information
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