Description

The All in One WP Helpdesk Solution 

TotalDesk is the main across the board helpdesk answer for WordPress. Counting a ticket-and notice framework, livechat, information base, report and reconciliation module it contains all help includes, that you need. Dispose of single helpdesk modules and get TotalDesk! 

HelpDesk Features 

Ticket System 

3 Differnt New Tickt Forms 

Inbox Fetching 

2 Roles: Agent and Reporter 

My Tickets Page 

Set default esteems for new tickets 

Set own ticket Status 

Set custom ticket Types 

Set custom ticket Project/Systems 

Connection Support 

Educate Agents in Notifications 

HTML WYSIWIG Comment Form 

Spared answers 

Logging/History framework 

XLS send out 

Correspondents and Agents can answer to Email 

Ticket Overview (appointed to, status in hues) 

Set Inbox Archieve Folder 

Warnings 

Email Notifications 

Work area Notifications 

Slack Notifications 

Tell when a ticket has been made 

Tell when somebody answered 

Tell when a status has changed 

Tell when an operator has ben appointed 

Livechat 

Start a visit with another subject (new ticket) 

Enter a visit with a given ticket ID 

Communicate something specific (new ticket) when no operator is on the web 

Each visit discussion will be spared 

Information Base 

Make a FAQ dependent on a ticket 

Gathering FAQs into themes 

Set custom Icons for Topics 

Live quest for FAQs 

Track FAQ sees 

3 Built in gadgets 

Request FAQs by View/Popularity 

2 Layouts (boxed, list) 

Reports 

Tickets By Agent 

Tickets By Status 

Tickets By Type 

Tickets By System 

Tickets By Year 

Tickets By Month 

Tickets By Year and Month 

Reconciliations 

WooCommerce 

Envato 

Slack 

Well Documentente

Additional Information

1 Reviews for TotalDesk v1.7.6 - Helpdesk, Knowledge Base & Ticket System

ROBERT R H

2 Years ago

Hi, wpscript.site I've been visiting your websie a few times and decided to give you some positive feedback because I find it very useful. Well done. Thank You for help and I wish you a great week!

0 0 Reply

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